FAQs for Using Vianova as Your RPM Solution:
What is Vianova?
Vianova is an RPM (Remote Patient Monitoring) solution that helps patients manage their health at home by collecting and transmitting their health data to healthcare providers for monitoring and intervention.
How can Vianova enhance patient engagement and adherence?
Vianova offers several features and functionalities that can enhance patient engagement and adherence, including:
Interactive onboarding process: Vianova guides patients through the setup of their devices, helping them understand how to use them effectively.
Patient education materials: Vianova provides customizable patient education materials to educate patients on the importance of regular readings and the benefits of RPM.
Customizable RPM schedules: Vianova allows you to create RPM schedules tailored to each patient's needs and preferences, making it easier for them to consistently take their readings.
Messaging and communication features: Vianova offers messaging and communication features for ongoing communication with patients, answering their questions, and providing feedback.
Reporting and analytics capabilities: Vianova provides robust reporting and analytics capabilities to monitor patient progress, identify trends, and intervene early if needed.
Customer support and expertise: Vianova has a dedicated customer support team that can provide ongoing coaching and support to optimize your RPM program.
How can I use Vianova's onboarding process effectively?
Utilize Vianova's interactive onboarding process to ensure that patients are confident in using their devices from the start. It guides patients through the setup of their devices and helps them understand how to use them effectively.
How can I leverage Vianova's patient education materials?
Vianova provides customizable patient education materials. Use these materials during onboarding to educate patients on the importance of regular readings, how their data will be used, and the benefits of RPM.
Can I customize RPM schedules for each patient with Vianova?
Yes, Vianova allows you to customize RPM schedules for each patient based on their individual needs and preferences. Work with patients to create a schedule that fits into their daily routine, making it easier for them to consistently take their readings.
How can I use Vianova's messaging and communication features?
Vianova offers messaging and communication features that allow you to easily communicate with patients, answer their questions, and provide feedback and positive reinforcement. Use these features to establish ongoing communication with patients and keep them motivated to continue taking their readings.
How can I benefit from Vianova's reporting and analytics capabilities?
Vianova provides robust reporting and analytics capabilities that allow you to monitor patient progress, identify trends and patterns in the data, and intervene early if any issues arise. Utilize these features to track patient engagement and adherence, and make data-driven decisions to improve patient outcomes
How can Vianova's customer support help me optimize my RPM program?
Vianova has a dedicated customer support team that can provide ongoing coaching and support to help you optimize your RPM program. Tap into their expertise to continuously improve your onboarding process and patient engagement strategies.
Frequently Asked Questions (FAQs) on CPT Codes 99453 and 99454 for Remote Patient Monitoring (RPM) Programs:
What are CPT codes 99453 and 99454?
CPT code 99453 is a one-time reimbursement code for the setup of remote monitoring services, which covers the effort spent on educating the patient about the monitoring device to be used for their specific condition. CPT code 99454 is related to the supply of the monitoring device(s) to be used for remote monitoring, and it can be used more than once and can be reported every 30 days.
What do CPT codes 99453 and 99454 reimburse for?
CPT codes 99453 and 99454 reimburse for the expenses associated with providing remote monitoring services used to collect remote physiologic parameters, such as weight, blood pressure, pulse oximetry, and respiratory flow rate. This includes the cost of the monitoring device and its distribution to the patient.
How often can CPT code 99453 be used?
CPT code 99453 is a one-time reimbursement code that can only be used once per episode of care per patient, regardless of the number of remote monitoring devices used or the number of providers caring for the patient.
How often can CPT code 99454 be used?
CPT code 99454 can be used more than once and can be reported every 30 days. However, it can only be billed by one practitioner, once per 30-day period, per patient, regardless of the number of devices used.
What are some important considerations when billing for CPT codes 99453 and 99454?
Some important considerations when billing for CPT codes 99453 and 99454 include the average national Medicare payment amount, which is $18.48 for 99453 and $55.77 for 99454, as well as reimbursement rates that may vary depending on the commercial payer or geographic region. It's also important to meet the minimum 16-day requirement for billing, ensure compliance with data transmission, document and code appropriately, and stay updated with CMS and payer requirements.
Is there an exception to the 16-day rule for billing CPT codes 99453 and 99454?
Yes, there is an exception to the 16-day rule for patients with suspected or confirmed cases of COVID-19. During the COVID-19 public health emergency (PHE), at least 2 days of monitoring are required for billing 99453 or 99454 for these patients.
What are some best practices for implementing a remote patient monitoring program?
Some best practices for implementing a remote patient monitoring program include meeting with patients in person for the initial setup of the RPM device to provide hands-on coaching and demonstration, educating patients on proper device usage, ensuring compliance with minimum data transmission requirements, documenting and coding appropriately, and staying updated with CMS and payer requirements.
Where can I find updates on CMS and payer requirements for remote patient monitoring?
It's important to regularly check for updates on billing guidelines, coverage policies, reimbursement rates, and any changes in documentation or coding requirements from CMS or local payer representatives, or a local Medicare Administrative Contractor (MAC) for accurate reimbursement rates
Frequently Asked Questions (FAQ) for Vianova's RPM Patient Onboarding:
What challenges do practices face in effectively onboarding patients for RPM programs?
Practices often face challenges such as limited staff capacity, lack of training on RPM benefits, difficulties in identifying eligible patients, and using EMR to filter patients based on condition.
How does Vianova's remote onboarding service work?
Vianova's remote onboarding service starts with the practice pulling a list of potential RPM patients from their EMR based on condition. Vianova then screens patients for insurance eligibility and prepares an eligible patient list for approval by the practice. Upon approval, Vianova sends personalized letters to patients explaining the benefits of RPM, followed by a personal call to educate the patient on how RPM will benefit them. After obtaining program consent, Vianova schedules an onboarding call, ships an RPM kit to the patient, and conducts an onboarding call to educate the patient on device usage and program expectations.
What are the 5E's that Vianova focuses on during the onboarding process?
Vianova focuses on the 5E's - Educate, Engage, Equip, Encourage, and Empower - during the onboarding process to set the stage for successful patient involvement.
Can onsite and remote onboarding work together?
Yes, Vianova acknowledges that when an RPM-eligible patient is in the office, it presents an opportunity for the practice team to sign them up. Vianova encourages practices to host an Onboarding Event where their implementation experts can assist in onboarding an initial set of patients and provide training to the staff on RPM.
What happens after the onboarding call?
Vianova emphasizes that onboarding is just the beginning, and it's crucial to maintain momentum by starting monitoring outreach the very next day. Vianova also offers the option to outsource the monitoring process for practices concerned about limited clinical resources.
Why is successful patient onboarding important for RPM programs?
Successful patient onboarding sets the stage for patient involvement and commitment to the RPM program, leading to better outcomes and program success.
How can Vianova assist practices in overcoming challenges with patient onboarding?
Vianova's remote onboarding service, coupled with their team of RPM experts, assists practices in identifying eligible patients, educating and engaging patients remotely, and providing ongoing support for monitoring. Vianova also recognizes the value of in-person onboarding and encourages practices to host Onboarding Events to kickstart their RPM program and provide training to their staff.
How can I schedule a meeting with Vianova's onboarding experts?
You can schedule a meeting with one of Vianova's onboarding experts by contacting them through their website or other communication channels provided by Vianova.
What is CPT code 99453?
CPT code 99453 is a Current Procedural Terminology (CPT) code used for billing remote patient monitoring (RPM) services. It covers the initial patient setup and education for using RPM devices, such as blood pressure monitors, pulse oximeters, weight scales, glucometers, or other FDA-regulated medical devices.
Who can order CPT code 99453?
RPM services can be ordered by an ordering provider, which includes physicians or other qualified healthcare providers. The provider should only prescribe an RPM program to a patient if they believe it is medically necessary, although an official diagnosis is not required.
Do patients need to provide consent for RPM services?
Can CPT code 99453 be billed multiple times for the same patient?
No, CPT code 99453 is a one-time use code, which means it can only be billed once per patient per episode of care. Even if the patient is provided with multiple devices or added to the RPM program multiple times, this code can only be billed once per episode of care. An episode of care starts when the patient is enrolled in RPM and ends when the patient's treatment goals are met. If the patient is discharged from RPM and later re-enrolled, then CPT code 99453 can be billed for the new episode of care.
What are the requirements for billing CPT code 99453?
To bill for CPT code 99453, the patient must be set up and educated on how to use the RPM device, and must have taken 16 days of readings within a 30-day period, as required by CPT code 99454. These readings must be on 16 separate days, not just 16 readings in total. If the patient has not yet met this requirement, CPT code 99453 cannot be billed.
What are some best practices for meeting CPT code 99453 requirements with Vianova?
Vianova, as an RPM provider, recommends the following best practices:
Provide patient-friendly cellular devices for easy and convenient use.
Conduct personalized onboarding appointments to activate the device, demonstrate its use, and guide the patient on when and how often to take readings.
Offer ongoing support and communication to address questions or concerns, provide education and reinforcement on the importance of monitoring regularly, and utilize telehealth or remote communication methods to stay connected with patients.
Properly document patient consent, details of the personalized onboarding appointment, and other relevant information in the patient's medical record.
Stay compliant with billing guidelines, including meeting the requirement of 16 days of patient data transmission within 30 days for CPT code 99454 before billing for 99453, avoiding double billing, and staying updated with reimbursement rates for your geography and location.
Frequently Asked Questions (FAQ) for Billing CPT Code 99454 for Remote Patient Monitoring (RPM):
Who can order CPT code 99454?
An ordering provider, such as a physician or other qualified healthcare provider, can order RPM for the patient. It's important to note that the patient does not need to have an official diagnosis, but the ordering provider should only prescribe an RPM program to a patient if they believe it is medically necessary.
What is the 16-day requirement for billing CPT code 99454?
To bill CPT code 99454, the patient must submit at least 16 days of readings within a 30-day period. These readings must be taken on separate days, and if a patient takes readings twice a day for 10 days, that would only count as 10 days of readings. The reading days do not need to be consecutive, but patients are more likely to be successful if they take their readings each day.
How often can CPT code 99454 be billed?
CPT code 99454 can be billed once every 30 days. It's not tied to the calendar month, although many practices choose to bill on a calendar basis for simplicity in billing.
What if a patient has multiple devices for remote patient monitoring?
If a patient has multiple devices, the total days of readings must still be 16. However, readings from both devices will count toward the 16-day requirement. For example, if a patient takes a blood pressure and weight reading on the same day, that would count as one day of readings. All devices must meet the FDA definition of a medical device, and it's recommended to choose an RPM partner that provides FDA-regulated devices for at-home use.
What is the reimbursement rate for CPT code 99454?
According to the CMS CPT© Guidebook, Professional Edition 2023, the national average reimbursement rate for CPT code 99454 is $48.93, although rates may vary by geography and location. It's important to consult with your billing specialist or MAC office for guidance on interpreting or defining CMS RPM codes, and local reimbursement rates can be found on CMS.gov physician fee schedule.
What are some best practices for meeting CPT code 99454 requirements with Vianova, an RPM platform?
Vianova recommends the following best practices for maximizing patient engagement and meeting the requirements for billing CPT code 99454:
Build trusted relationships with patients by calling them at least once a week to foster a sense of connection and investment in their own health.
Allocate sufficient monitoring staff dedicated to the RPM program to provide the best remote care experience for patients. One full-time clinician who is dedicated solely to RPM can effectively monitor 150-200 patients.
Continually track patient adherence to the prescribed RPM program, including monitoring and recording the number of readings taken by each patient, and identifying patients who may not be on track with the prescribed number of readings.
Ask patients questions to understand non-adherence and uncover any barriers or challenges they may be facing in taking regular readings.
Maximize patient engagement by building trusted relationships, allocating sufficient monitoring staff, and regularly communicating with patients to keep them connected to their providers.
How can I learn more about how to bill for RPM?
You can set up a free consultation with one of Vianova's RPM experts to receive personalized guidance and further information on RPM CPT codes.
In conclusion, why is understanding CPT code 99454 important for RPM billing?
Understanding the specific CPT codes for RPM reimbursement, including CPT code 99454, is crucial for providers to effectively bill for these services and optimize reimbursement. Working with a reputable RPM platform and implementing best practices can enhance patient engagement, improve outcomes, and maximize the benefits of remote patient monitoring.
FAQ list regarding billing CPT® code 99457 for remote care and patient education:
Who can order and provide clinical monitoring services using CPT® code 99457?
A physician or other qualified healthcare provider (QHCP) can order remote patient monitoring (RPM) if medically necessary. Clinical staff can provide monitoring services under the general supervision of the physician or QHCP. However, the level of independence for clinicians providing RPM may vary depending on state laws. Physicians or QHCPs may be eligible to bill at a higher reimbursement rate using CPT® code 99091 if they conduct the monitoring.
What activities contribute to clinical monitoring for billing 99457?
Any time spent monitoring patient data or communicating with patients about their health can count toward billing 99457. This includes monitoring and analyzing patient data, sending patient communication (text, phone, video), providing ongoing patient education, reviewing patient readings with the care team, and making changes to a patient's care plan or medications.
What is the requirement for the 20-minute and interactive call for billing 99457?
To bill 99457, clinical staff must spend a minimum of 20 minutes in a calendar month conducting monitoring activities. The time spent on patient care must be documented. Additionally, there must be at least one live or synchronous, two-way, interactive call with the patient. Synchronous communication must be a live phone call or video call; text messages and voicemails do not meet the interactive call requirement.
Can 99457 be billed independently of other RPM codes?
Yes, 99457 can be billed one-time every calendar month and can be billed independently of other RPM codes. Even if a patient does not meet the requirements for other RPM codes, as long as the 20-minute and interactive call requirements are met, 99457 can still be billed. Additional time spent on clinical monitoring may be eligible for reimbursement using CPT® code 99458.
What are the reimbursement rates for billing 99457?
According to the CMS CPT© Guidebook, Professional Edition 2023, the national average reimbursement rate for 99457 is $47.60, but rates may vary by geography and location. It's recommended to consult with your billing specialist or MAC office for guidance on local reimbursements, which can be located at CMS.gov physician fee schedule.
What are Vianova's best practices for meeting the requirements of 99457?
Vianova recommends the following best practices:
- Set expectations for the interactive call during patient onboarding to emphasize ongoing communication.
- Utilize automated time tracking within your RPM platform to accurately capture the 20-minute requirement and track interactive calls.
- Document all communication with patients, including live phone or video calls, to ensure proper documentation during audits.
- Leverage technology and resources, such as Vianova's RPM platform, to streamline remote patient monitoring efforts and ensure accurate billing.
If you have any further inquiries or require additional information, please do not hesitate to reach out to us.
FAQ list regarding billing CPT® code 99458 for additional clinical monitoring time:
Who can order and provide clinical monitoring services using CPT® code 99458?
A physician or other qualified healthcare provider (QHCP) can order remote patient monitoring (RPM) if medically necessary. Clinical staff can provide monitoring services under the general supervision of the physician or QHCP. However, the level of independence for clinicians providing RPM may vary depending on state laws. Physicians or QHCPs may be eligible to bill at a higher reimbursement rate using CPT® code 99091 if they conduct the monitoring.
What activities contribute to clinical monitoring for billing 99458?
The same activities that contribute to clinical monitoring for 99457 also count for 99458. This includes monitoring and analyzing patient data, patient communication, patient education, coordination with other care team members, and updating a patient's care plan.
What are the time requirements for billing 99458?
99458 can be billed once you have met the requirements for 99457, which include 20 minutes of engagement and one live synchronous call. In other words, you can bill 99458 for minutes 21-40 of medically necessary patient engagement. If you meet the 20-minute requirement again, you can bill 99458 a second time, but you must have a second live or synchronous call to bill it.
Can 99458 be billed independently, and how often can it be billed?
99458 can only be billed in conjunction with 99457. Both codes can be billed even if the requirements for 99454 are not met. CMS has not placed a limit on the number of times 99458 can be billed in a calendar month, but the time spent engaging with the patient should be medically necessary.
What are the reimbursement rates for billing 99458?
According to the CMS CPT© Guidebook, Professional Edition 2023, the national average reimbursement rate for 99458 is $38.68. However, rates may vary based on geography and location. Vianova's RPM platform can assist in tracking and billing these services, ensuring maximum reimbursement for your efforts.
Why choose Vianova's RPM platform for billing and remote care services?
Vianova's RPM platform offers several benefits, including easy patient enrollment, real-time patient monitoring, seamless billing integration, and HIPAA-compliant data security. The platform helps improve patient outcomes, streamline billing processes, and enables you to effectively track and bill for remote care services, including CPT® code 99458.
If you have any further inquiries or require additional information, please do not hesitate to reach out to us.
FAQ list regarding the CGM integration in Vianova's RPM and CCM app for Endocrinology:
What is CGM, and how does it work?
CGM stands for Continuous Glucose Monitoring. It is a technology that measures glucose levels in real time using a small sensor inserted under the skin. The sensor collects data continuously, which is then transmitted wirelessly to a receiver or a mobile device.
How does the CGM integration benefit healthcare providers?
The CGM integration provides healthcare providers with real-time glucose insights, intelligent alerts and notifications, streamlined workflows, and enhanced patient engagement. It enables providers to make informed clinical decisions, promptly address glucose-related events, save time on data entry, and empower patients to actively manage their diabetes.
Can I access CGM data through Vianova's RPM and CCM app?
Yes, the CGM data is seamlessly integrated into Vianova's app. You can access the real-time glucose data, trends, and patterns of your patients directly within the app, alongside other relevant patient information.
What types of alerts and notifications does the CGM integration provide?
The app's advanced algorithms generate alerts and notifications based on the CGM data. You can receive notifications for hyperglycemic or hypoglycemic events, enabling you to intervene promptly and provide timely care to your patients.
Will the CGM integration improve patient engagement?
Absolutely. By allowing patients to view their glucose trends and patterns through the app, the CGM integration empowers patients to actively participate in managing their diabetes. This increased engagement often leads to better adherence, improved outcomes, and a sense of ownership over their health.
Does the CGM integration require additional equipment or devices?
Yes, CGM integration requires the use of compatible CGM sensors and receivers or mobile devices that support the transmission of CGM data. Vianova's app integrates seamlessly with these devices, making it convenient for healthcare providers and their patients.
Is technical support available for the CGM integration?
Absolutely. Vianova provides dedicated technical support to assist healthcare providers with any questions or issues related to the CGM integration. Our support team is available to help you maximize the benefits of this new feature.
Can I customize the CGM integration to suit my practice's needs?
Vianova's RPM and CCM app, including the CGM integration, can be customized to align with your practice's specific requirements. Our team can work with you to tailor the app to your workflow, ensuring a seamless integration and optimal utilization of the feature.
Is the CGM integration available for all endocrinology specialties?
Yes, the CGM integration is designed for endocrinology practitioners across various specialties. Whether you focus on diabetes management, metabolic disorders, or other endocrine conditions, this feature can enhance your patient care.
How can I learn more about the CGM integration in Vianova's RPM and CCM app?
To learn more about the CGM integration or to request a demo, please contact our dedicated support team. They will be happy to provide you with detailed information, answer any additional questions, and guide you through the integration process.
If you have any further inquiries or require additional information, please do not hesitate to reach out to us. We are here to assist you.
FAQ list for the landing page featuring remote patient monitoring (RPM) and chronic care management (CCM) technology:
What is remote patient monitoring (RPM)?
Remote patient monitoring allows you to remotely monitor your patients' vitals from the comfort of your own home. You can monitor their vitals, medication adherence, and help them build healthy habits.
How does our platform support chronic care management (CCM) for diabetic patients?
Our platform offers chronic care management services specifically designed for diabetic patients. We provide personalized care plans, medication reminders, and access to a healthcare team to support their ongoing care.
What is Rita, the personal chatbot?
Rita is a chatbot integrated into our platform, designed to educate, motivate, and guide users in their health journey. Rita can provide valuable information, inspiration, and support to help users make informed decisions about their health.
How does meal logging and macro tracking work?
Our platform features meal logging and macro tracking functionalities that enable you to track your food intake and make better nutritional choices. You can seamlessly log your meals, track your macros (macronutrients), and receive personalized advice on how to improve your diet for optimal health.
What devices are compatible with the platform?
Our platform supports various devices for monitoring vital signs, including a glucometer for blood glucose levels, a blood pressure cuff for measuring blood pressure, and a continuous glucose monitoring (CGM) system. These devices allow for comprehensive health monitoring and management.
What types of vitals can I monitor with the platform?
With our technology, you can monitor several vital signs and health metrics, including blood glucose levels, blood pressure, heart rate, medication tracking, and physical activity tracking. These features provide a comprehensive view of your health status and progress.
If you have any further questions or require additional information about our cutting-edge technology and its benefits for improving your health and wellness, please don't hesitate to reach out to us. We're here to support you on your journey towards a healthier lifestyle.